At Central Coast Lending, we value open communication and strive to provide exceptional service to our clients. To ensure efficient and secure interactions, we have established the following guidelines for email and text communications.
Email Communications
– We encourage you to communicate with us via email for general inquiries, document sharing, and non-urgent matters.
– Please be aware that email communications may not be secure or confidential. We recommend avoiding the transmission of sensitive personal or financial information through email.
– Our team will make every effort to respond to your emails promptly during regular business hours. However, please allow up to 24 hours for a response.
Text Communications
– Text messaging is primarily intended for time-sensitive updates, appointment reminders, and brief exchanges.
– While we strive to respond to text messages promptly, please understand that our response times may vary depending on the nature of your inquiry and our availability.
– For complex or detailed discussions, we recommend scheduling a phone call or in-person meeting to ensure clear and effective communication.
– By clicking SUBMIT, you consent to receiving SMS messages.
SMS Disclaimers
– Messages and data rates may apply. Message frequency will vary.
– Reply STOP to opt-out of messaging.
Confidentiality and Security
– We take the privacy and security of your information seriously. Any sensitive or confidential information should be shared through secure channels or discussed in person.
– Please refrain from sending sensitive personal or financial information via email or text message unless explicitly requested by our team and through a secure platform.
Disclaimer
– Email and text communications should not be considered official or legally binding unless explicitly stated and confirmed by our authorized representatives.
– We reserve the right to modify or discontinue the use of email or text communications at any time, as deemed necessary for operational or security reasons.
Privacy Policy
Please review our [Privacy Policy](link-to-privacy-policy) for more information on how we collect, use, and protect your personal information.